Vigil is incident management and on-call for teams that run things in production — an OpsGenie-class tool without the OpsGenie tax. It takes in alerts, routes them, runs the schedule, escalates when nobody responds, and pages the right person on the right channel.
What it does
- Alert intake & deduplication — ingest alerts from your systems and collapse the noise with aliases and correlation.
- On-call schedules — rotations, shifts, coverage gaps and clean handoffs.
- Routing & escalation — policies decide who gets paged, how, and what happens when they don’t answer.
- Multi-channel notifications — mobile push, email, SMS, voice, and chat (Slack, Teams, Discord), plus webhooks for everything else.
- Acknowledge & resolve — the full incident lifecycle, with an audit trail.
- Insights — MTTA/MTTR, alert volume, on-call load and coverage gaps on one dashboard.
How it fits the portfolio
Vigil is the hub. Beats fires heartbeat and synthetic failures into it, Page delivers and acknowledges its pages on mobile, Status reflects its incidents on a public page, and Link shortens the URLs it puts in terse SMS and push alerts.
Cloud or self-hosted
Run it as managed cloud or self-host under a license. The architecture is multi-tenant, GDPR-minded and SOC 2-certifiable by design.
See Getting started with Vigil to set up your first schedule and alert source.